Terms & Conditions of Business

Consumer transactions

Nothing herein contained is intended to affect, nor will it affect, a customer’s statutory rights under the Supply of Goods and Services Act 1982 and the Unfair Contracts Act 1977 or any amendment thereof.

1.ESTIMATES

An estimate given for the repair shall be provisional and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair. It will also depend on further work or parts which are found to be necessary – subject to the conditions below on further work which is required. A charge may be made for an estimate.

2.VAT

Any VAT shown on the estimate is at the rate in force at the time the estimate was prepared. The VAT charged on completion of the repair will be the rate applicable at that time.

3.RESTRICTIONS

Tallisgrove Motors reserves the right to refuse to carry out any work on the vehicle which, in our opinion, may be unroadworthy or work which would make the vehicle unsafe. We may refuse to carry out work which might have a detrimental effect on other parts of the vehicle.

4.COLLECTION

Tallisgrove Motors will only release the vehicle to the customer after repairs are completed unless it is requested by the customer to release the vehicle to the customer’s agent.

The collection date/time is only an estimate and not a guarantee of completion.

All vehicles will need collecting within 48 hours of the client being informed they are ready. Failure to do this will result in the vehicle being removed and placed into storage at £35 per day plus a £100 removal charge.

5.STORAGE

If the vehicle is not collected or arrangements are not made for its collection after completion of the work has been notified in writing, weekly storage charges at the rate applicable at the time of expiry of the said notice may be imposed as if the vehicle repaired had been left for storage. This may also apply if authority to proceed is not given within a reasonable time of an estimate having been submitted.

6.PAYMENT

All repairs must be paid for in full before collection.

All diagnostic work is diagnostic and no guarantee of successful repair, and will be charged for.

7.LIEN

Tallisgrove Motors has the right to hold a vehicle after the completion of its repairs until such time as the account is paid in full.

8.UNCOLLECTED GOODS

Tallisgrove Motors may exercise our rights as regards uncollected goods under the Torts (Interference with Goods) Act 1977 and if the goods are not collected when the work is completed, or before any notice to that effect expires, Tallisgrove Motors may proceed to sell the goods subject to any notice under the Act. In this event, the vehicle will be sold at best market price and after deduction of the cost of repair, plus other charges and expenses in connection with the sale, the balance will be returned.

9. SUB-CONTRACT

During repairs, the use of 3rd party businesses/workers might be required to assist. This will be arranged by Tallisgrove Motors through our list of preferred subcontractors.

10. REPLACEMENT PARTS

Unless asked for prior to any work commencing, all removed and displaced parts will be disposed of on the day of repair.

Parts that are exchanged will remain the property of Tallisgrove Motors, with the exception of those subject to warranty claim.

We do not fit parts unless we have supplied them.

11. PAINTWORK

Where new paintwork is required and the metalwork is found to be rusted, every possible reasonable precaution will be taken to prevent such rust penetrating after completion of painting, but no guarantee can be given in this respect. If partial paintwork is required, every endeavour will be made to match the existing colour scheme, but no guarantee can be given of a perfect colour match at this time or after.

12. DELAYS

Tallisgrove Motors will do our utmost to complete the repair by the date and time requested, but cannot accept any responsibility for delay resulting from the non or late availability of spares, or other reason beyond our control.

13. LIABILITY

1. Tallisgrove Motors will take reasonable care of the vehicle while it is in our custody. This duty does not extend to items of personal property or business goods left in the vehicle. All vehicles are left at the owner’s risk, and we strongly advise that no valuables are left in the vehicle to save any disputes later.
2. If you have not asked for a body check or your vehicle has been recovered to us during or after opening hours, we cannot be held responsible for any damage reported.

14. GUARANTEE

Tallisgrove Motors will guarantee all repair work against failure due to faulty materials or workmanship for a period of three months or 3,000 miles, whichever first occurs, provided that the vehicle is taken back to, or a third-party repairer is authorised by the repairer. This does not seek to affect your statutory rights.

Other terms and conditions apply, please contact us for more information.

15. SUMMARY

We will always try our best to fix your vehicle but sometimes, due to the complexity of modern vehicles, this might not always be possible. Any work done will still be chargeable.

If you are unhappy with any timescales, prices, diagnostics quoted or anything else, please do not feel obliged to leave your vehicle with us, just contact us and arrange for removal.